Examining Best Buy’s Strategy in Shutting Down 30 Larger Stores and Embracing Omnichannel


As part of its shift towards an omnichannel approach, Best Buy will close around 30 of its largest stores. The reason for this is to enable customers to access the services like pick-up in-store or shipping from store.

Innovative strategies like these keep Best Buy in business. The company is resetting its operations to keep ahead of Amazon as well as other online retailers.

Customer Service

Best Buy, one of the most popular retailers in the United States, has shut down about 30 stores. The move is part of the company’s shift towards an omnichannel model which will enable it to compete more effectively with Amazon. According to Pioneer Press’ Tom Webb the decision was taken due to Stephen Gillett, former Starbucks CIO has joined Best Buy to improve its mobile-first strategy. It’s also part of an overall effort to reduce its brick and mortar footprint.

The retailer is expected to increase its capabilities in digital as and enhancing its omnichannel customer services, such online and in-store pickup. In addition, it has deepened its consultation service to assist customers with individualized tech needs.

The industry is in continuous competition from rivals that are not tech-savvy, Best Buy has carved out a niche by delivering an outstanding omnichannel service through its retail stores including its online store and its in-home service. Staff members who are cross-trained, experienced Geek Squad and in-home advisors provide a service that can’t be replicated through Amazon.

Online Sales

Best Buy has successfully fended against Amazon in the consumer electronics sector, but its omnichannel products aren’t without challenges. Problems with supply chain management have affected seasonal sales and hurt Best Buy’s ability to compete with Amazon in its efforts to ramp up its brick-and-mortar stores.

Supply issues can, however, affect the sales of Best Buy’s online stores. The business has created an omnichannel approach that makes use of the 983 stores. They serve as service centers that support Geek Squad, fulfillment centers for orders placed online, and pickup/return places to customers.

In the aftermath of the COVID-19 epidemic, Best Buy nimbly shifted to curbside pick-up of online purchases to satisfy the demand of customers, and online sales have grown. Yet, it’s for us to know the full extent of the effects. In addition, the company recently launched Totaltech memberships which may help to offset the waning consumer electronics sales following the epidemic. Non-members spend less and interact more with the company more than those who are people who are members. Membership fees also allow you to build a stronger client-business relationship that could lead to more revenue over the longer term.

Pick it up in the store

As it shifts towards smaller and more intimate locations, the company is expected to close 30 of its largest locations. The company plans to invest 200 million to rebuild and operate its current stores. It’s focused on providing customer service which will be expensive. The most challenging challenge is to come up with a strategy that can maximize space in each store in addition to increasing sales by 10percent or more. To achieve that, Best Buy is going small, introducing a slew of stores that have less footprint, while also recycling others in other ways. It’s an unglamorous but effective method that allows it to better compete with Amazon as well as other giants of the internet.


Best Buy will close up around 30 of its bigger stores in an omnichannel shift. Corie Barry, chief executive at Best Buy, says that the store is shifting its physical space.

The business that has relied heavily on sales from stores for its online business and is also cutting its staff. Recently, the chain eliminated 5 000 full-time workers and is planning to move more into part-time.

This shift is however a crucial one for the store, which needs to meet growing consumer demand. In 2021, the company began an initiative to test small-format digital-first locations that are 15 percent smaller than typical 35to 40,000 square-foot Best Buy stores and employ an entirely different approach.

This approach is best when inventory can be unified throughout channels. Inventory and orders could later be allocated to the nearest shopfront. It also enables your personnel in your warehouse to be aware of where inventory is available in real time, which translates into better scheduling and distribution.



This is my favourite website. I hope it is your favourite too.